Senior Account Executive focuses on working with existing clients and providing superior customer service, building and acquiring new clients, and ensuring smooth and timely ordering and delivery of products. S/he also works with other teams to address customer claims, shipping needs, and development of new products with other departments. Senior Account Executive directly reports to the Sales Manager and Board of Directors, and works with other departments to achieve his/her duties. ● Works with customers to ensure smooth ordering, timely delivery and excellent customer service. Support Sales Manager and Directors on international accounts. (15%) ● Manages Vietnam accounts and find new clients, and manage local suppliers. (20%) ● Manages purchase orders (POs), pricing, delivery, shipment, marking, packing and claims. (33%) ● Prepares shipping schedule and provide to manufacturing team and logistics team, and follow-up. (10%) ● Coordinates with manufacturing team to ensure timely production and delivery. (7%) ● Coordinates with logistics team to ensure timely and appropriate shipping/customs/tracking. (5%) ● Monitors quality certification. (5%) ● Address issues with claims, delivery and orders. (2%) ● Helps monitor and build marketing materials. (1%)