Main Responsibilities: 1) Working with customers to handle requests for testing services as assigned by superiors. a) Consulting Customer issues related to testing services ( selection test program consistent ; procedures for sample preparation , sample application...) b) Get to the sampling requirements from customers and arrange for timely delivery c) Receive requests from customers to try samples d) Preparation of samples after testing , arrange returns for clients if required . e) To provide guidance to the reader to understand technical information , results and overall assessment separately in the report f) Resolve customer complaints arising in the delivery process model ( late / missing ) , the testing process , after the release of reports and invoices 2) Coordinate with other departments during order processing : a) Regularly updated information , new requirements from customers\ b) Customer Contact supplement form , missing information requested from the department sample test , lab reports and group released to fulfill orders on time c) Support other departments with customer contact , technical support d) Inform the customer of the problem ( if any) affect the test process immediately after receiving information from the laboratory e) Coordinate with the involved parts order processing to find the root cause and how to fix it when there are legitimate complaints from customers g) To coordinate with technical staff to propose ways to improve the product / customer nghiemcho test results if required 3) Maintaining and developing relationships with assigned customers a) Coordinate with Sales department to visit, gather information , maintain good relations with existing customers and establishing relationships with a number of new customers b) Record feedback from customers to take charge of the new strategy to improve service quality , increase numbers of customer and revenue